FAQ - Account

How to create an account?

To create an account, you must fill out the form at https://user.swapdelux.com/register

What data is needed to create an account and what are the transfer limits?

To create an account, you only need an email address, the transfer limit will be limited to $ 500 equivalent. To increase the transfer limit, you must additionally go through the KYC procedure.

What is KYC and how to pass it?

Know your customer - abbreviated KYC. This is a term of banking regulation for financial institutions that work with private money. It means that we are obliged to identify and establish the identity of the client, and then must regularly update the information within the established timeframes. To go through the KYC procedure, you need to fill out your profile and upload the documents required for your country.

Why can't I log into my account?

Use the account password recovery tool or contact support.